Privacy & Trust at NovaHealth TCM
At NovaHealth TCM, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or interact with our digital registration forms.
Information We Collect
We may collect the following types of information:
Personal Identification: Name, NRIC, date of birth, and gender.
Contact Information: Phone number, email address, and residential address.
Health Information: Medical history, current symptoms, pulse/tongue observations, treatment records, and allergy information.
Digital Data: IP addresses and cookies if you interact with our online booking systems.
How We Use Your Information
Your data is used strictly for professional purposes, including:
Providing Traditional Chinese Medicine (TCM) consultations and treatments.
Managing appointments and sending reminders.
Processing payments and insurance claims.
Complying with legal and regulatory requirements from health authorities.
Communicating clinic updates or health tips (only with your explicit consent).
Disclosure of Information
We do not sell your personal data. We only share your information with third parties when: Required by law or government health agencies.You have provided explicit consent for a referral to another healthcare provider.
Data Security
We implement strict measures to protect your records. Access to your health data is restricted to authorized clinic staff involved in your care.
Your Rights
You have the right to:
Correct any inaccuracies in your personal information.
Withdraw consent for marketing communications at any time.